#### Unified business intelligence

# Turn insights into action with real-time analytics

Uncover key trends from your communication channels to make smarter, faster decisions.

##### Solve problems faster

Quickly pinpoint and resolve technical issues before they impact your business.

##### Spot opportunities for growth

Find growth opportunities hidden in your customer communications.

##### Access insights in real-time

Track key indicators in real-time to respond instantly to changing business conditions.

FLAWLESS CONNECTIVITY

## Ensure seamless communications

#### Proactive network monitoring

Stay ahead of problems and prevent disruptions with advanced analytics and automated early warning systems.

#### Quality of Service (QoS) management

Keep calls and video meetings clear by instantly detecting and fixing quality issues across your network.

#### User adoption insights

See how people are using your tools to improve adoption and get the most value from your system.

STREAMLINED OPERATIONS

## Maximise operational efficiency

#### Call volume and agent performance analysis

Maximise team productivity with insights on busy call times and top-performing agents.

#### Customisable analytics dashboards

Set up dashboards to easily track trends and make faster decisions.

#### Keep everyone informed

Get updates with reports, wallboard views, and data-driven alerts sent straight to your inbox.

REAL-TIME INTELLIGENCE

## View live data for faster decision-making

#### Reduce customer wait times

Respond faster by adjusting staffing to handle busy call times.

#### Staffing for success

Make sure the right team members are available when they’re needed most.

#### Measure what matters

Drag, drop, and customise dashboards to track your most important metrics.

## Loved by over 500,000 businesses of all sizes

> RingCentral gives us an affordable platform and Live Reports that increased agent productivity by 35% while helping us deliver an outstanding customer experience.
>
> Khayyam Jafri, Marketing Manager, IrisVision

## 12%

##### Sales increase after managers gained performance insights

## 35%

##### Increase in productivity

##### Products used:

RingEX

### RingCentral Analytics ranked #1

See why RingCentral was named the clear leader for analytic capabilities by the Tolly Group.

## Explore our AI-powered products

#### Business Phone

The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.

#### Contact Centre

Create effortless customer experiences across every channel with our AI-first contact centre solutions.

#### Events

Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.

#### Conversation Intelligence

Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.

## All your questions, answered

### How can RingCentral Analytics benefit my business?

It can help optimise operations, improve customer experience, increase productivity, and make data-driven decisions by providing real-time insights into your communication patterns and performance.

### What types of reports are available in RingCentral Analytics?

RingCentral offers a wide range of reports, including call volume, quality of service, user adoption, device usage, and custom reports tailored to your specific needs.

### Can I customise the analytics dashboard?

Yes, RingCentral Analytics allows you to create custom dashboards with the metrics most relevant to your role or department.

### How does RingCentral Analytics support multi-location businesses?

It provides insights across all locations, allowing you to compare performance, identify best practices, and ensure consistency across your organisation.

## Resources

##### See Analytics in action

Watch video

##### RingCentral Analytics rated as top analytics solution by the Tolly Group

##### See how Mission Veterinary Partners uses Analytics to optimise operations

Act on insights with real-time analytics

Put all your communications data to work, so your teams can make smarter decisions.