RingCX | AI Contact Centre

Effortless customer experiences with AI

Streamline agent management, enhance team performance, and elevate customer satisfaction—all from one omnichannel platform.

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Trusted by over 500,000 businesses around the world

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Modern contact centre software that support teams love

AI-powered

AI Conversation Expert is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.

Omnichannel

Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one licence.

Easy-to-deploy

Businesses of all sizes can deploy a new contact centre in just a few days. Plus, our 99.999% availability keeps your agents connected, from anywhere.

Easy-to-use

From immersive agent experiences to AI-powered coaching for supervisors, RingCX is designed to create effortless workflows for everyone.

Simple pricing

Get unlimited minutes, with monthly pricing starting at just $65 per user. Plus, access all our core contact centre features and AI tools—all in one package.

The complete AI customer experience platform

Bring all your customer interactions together in one workspace with RingCentral.

Intelligent Virtual Agent

Offer both voice and digital self-service capabilities to your customers with AI agents.

AI Agent Assist

Never miss a beat with in-the-moment answers for agents during live customer interactions.

AI Omnichannel

Connect with your customers across voice and 20+ digital channels including web, social media, and messaging.

AI Workforce Engagement

Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.

AI Outbound

Sell, collect, and proactively support with a dynamic outbound contact center and campaign management.

A powerful, yet easy-to-use contact centre

Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.

Elevate the entire customer journey with AI

Use AI self-service before reaching a live agent

Serve customers 24/7 on any channel with AI agents, eliminating long wait times when live agents are busy.

Leverage AI coaching during conversations

Reduce handle time and increase resolution rates with guided AI Agent Assist.

Get comprehensive insights with RingWEM

Get a complete view of agent performance with AI Quality Management and customer sentiment with AI Interaction Analytics.

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Everything support teams need, all in one workspace

Simplify agent and supervisor experiences

RingCX and RingEX are fully integrated, so you can handle every interaction within the RingCentral app.

Enhance collaboration across your organisation

Connect front and back office users with a single directory, presence synchronisation, and integrated messaging.

Gain insights across every stage of the conversation

Get complete visibility when conversations move between RingCX and RingEX.

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Drive efficiency & results across your CX team

Be where your customers are

Manage all interactions in one place, whether customers reach out through your website, call, email, or other channels.

Generate leads with intelligent campaign management

Reach leads and customers faster with preview, progressive, predictive, and voice broadcast dialers.

Get the full picture with live dashboards & reports

Optimise customer journeys with insights from 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.

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PRE-BUILT INTEGRATIONS

Customise your customer experience with our open APIs

Create a unique CX experience, customised to your contact centre operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.

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ENTERPRISE SOLUTIONS

Have advanced requirements? We’re here to help.

Get in touch with one of our solution experts and we'll match you with the perfect plan.

Our advanced contact centre capabilities include:

120+ integrations & 500+ APIs

Advanced attribute-based routing

Native Workforce Engagement

Bespoke deployments

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The ROI of our AI Contact Centre

Real results from our customers.

29%

Improvement in customer sentiment

80%

Reduction in time to close cases

Point NPS improvement

AI for effortless customer experiences

AI-powered solutions

Offer faster support with AI virtual agents, real-time coaching, and live AI guidance.

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Omnichannel support

Meet your customer where they are over voice calls or across 20+ digital channels.

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Actionable insights & analytics

Enhance customer experiences by acting on live data like sentiment analysis and customer feedback.

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Immersive agent experiences

Empower agents to work in a single unified workspace with the apps they use every day.

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AI CX Maturity Assessment

Is your customer experience leading or lagging?

Evaluate your CX strategy in 10 minutes.

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Trusted by the world’s leading brands

RingCX

Built on a secure & reliable platform

RingCentral named a Leader in AI-Enabled Contact Center Workforce Engagement Management by IDC MarketSpace.

The new report evaluates how vendors support workforce engagement through AI-driven forecasting, scheduling, quality management, analytics, and real-time guidance.

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