# Effortless customer experiences with AI Streamline agent management, enhance team performance, and elevate customer satisfaction—all from one omnichannel platform. ## Modern contact centre software that support teams love ### AI-powered AI Conversation Expert is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience. ### Omnichannel Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one licence. ### Easy-to-deploy Businesses of all sizes can deploy a new contact centre in just a few days. Plus, our 99.999% availability keeps your agents connected, from anywhere. ### Easy-to-use From immersive agent experiences to AI-powered coaching for supervisors, RingCX is designed to create effortless workflows for everyone. ### Simple pricing Get unlimited minutes, with monthly pricing starting at just $65 per user. Plus, access all our core contact centre features and AI tools—all in one package. ## The complete AI customer experience platform Bring all your customer interactions together in one workspace with RingCentral. ### Intelligent Virtual Agent Offer both voice and digital self-service capabilities to your customers with AI agents. ### AI Agent Assist Never miss a beat with in-the-moment answers for agents during live customer interactions. ### AI Omnichannel Connect with your customers across voice and 20+ digital channels including web, social media, and messaging. ### AI Workforce Engagement Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics. ### AI Outbound Sell, collect, and proactively support with a dynamic outbound contact center and campaign management. ## A powerful, yet easy-to-use contact centre Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations. ### Elevate the entire customer journey with AI #### Use AI self-service before reaching a live agent Serve customers 24/7 on any channel with [AI agents](https://www.ringcentral.com/ringcx/intelligent-virtual-agent.html), eliminating long wait times when live agents are busy. #### Leverage AI coaching during conversations Reduce handle time and increase resolution rates with guided [AI Agent Assist](https://www.ringcentral.com/ringcx/ai-assist.html). #### Get comprehensive insights with RingWEM Get a complete view of agent performance with [AI Quality Management](https://www.ringcentral.com/ringcx/ai-quality-management.html) and customer sentiment with [AI Interaction Analytics](https://www.ringcentral.com/gb/en/ringcx/workforce-engagement-management.html). ### Everything support teams need, all in one workspace #### Simplify agent and supervisor experiences RingCX and RingEX are fully integrated, so you can handle every interaction within the RingCentral app. #### Enhance collaboration across your organisation Connect front and back office users with a single directory, presence synchronisation, and integrated messaging. #### Gain insights across every stage of the conversation Get complete visibility when conversations move between RingCX and RingEX. ### Drive efficiency & results across your CX team #### Be where your customers are Manage all interactions [in one place](https://www.ringcentral.com/gb/en/ringcx/omnichannel.html), whether customers reach out through your website, call, email, or other channels. #### Generate leads with intelligent campaign management Reach leads and customers faster with preview, progressive, predictive, and voice broadcast [dialers](https://www.ringcentral.com/gb/en/ringcx/outbound.html). #### Get the full picture with live dashboards & reports Optimise customer journeys with insights from 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings. ## Customise your customer experience with our open APIs Create a unique CX experience, customised to your contact centre operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders. ## Experience our agent workspace in action ## The ROI of our AI Contact Centre Real results from our customers. 29% Improvement in customer sentiment 80% Reduction in time to close cases 19 Point NPS improvement ## AI for effortless customer experiences ### AI-powered solutions Offer faster support with AI virtual agents, real-time coaching, and live AI guidance. ### Omnichannel support Meet your customer where they are over voice calls or across 20+ digital channels. ### Actionable insights & analytics Enhance customer experiences by acting on live data like sentiment analysis and customer feedback. ### Immersive agent experiences Empower agents to work in a single unified workspace with the apps they use every day.